Privacy policy

Overview

ClickAir ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Account & order details: name, email, phone, billing and shipping address, order history.
Payment information: processed securely by our payment providers — we do not store full card details.
Communications: messages you send via our contact form or email.
Website usage: cookies, device data, and analytics to improve our store.

How we use your information

We use your information to process orders, provide customer support, send transactional emails, improve our products and website, and — with your consent — send marketing communications.

Marketing

You may unsubscribe from marketing emails at any time using the link in any email or by contacting us.

Sharing your information

We share data only with trusted service providers who help us operate our business (e.g. shipping carriers, payment processors, email platforms). We do not sell your personal information.

Overseas disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Security & retention

We use industry-standard measures to protect your data. We retain personal information only as long as needed for the purposes above or as required by law.

Your rights

You may request access to or correction of your personal information by contacting us. If you have a privacy complaint, contact us first — we will respond within a reasonable time.