Refund policy

Returns & refunds

We want you to love your ClickAir experience. If something isn't right, we're here to help.

30-day change of mind (Australia)

For Australian customers, you may return unopened or unused ClickAir products within 30 days of delivery for a refund or exchange, provided items are in original packaging and resaleable condition.

How to start a return

1. Email us at hello@clickair.com.au with your order number and reason for return.
2. We will provide return instructions and, where applicable, a return authorisation.
3. Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Return shipping

Change-of-mind return shipping costs are the customer's responsibility unless the return is due to our error or a faulty product.

Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us within 14 days of delivery. We will arrange a replacement or full refund, including return shipping where required.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Non-returnable items

For health and hygiene reasons, opened or used inhaler products cannot be returned unless faulty or required under Australian Consumer Law.