Refund policy

No change-of-mind returns

ClickAir does not accept change-of-mind returns, exchanges, or refunds through this website. Placing an order means you have reviewed the product and do not expect a return portal, prepaid label, or automatic refund for a change of mind.

Order issues

If your order arrives damaged, incorrect, or not as described, or if you believe there is a fault, email clickauraustralia@gmail.com with your order number, a short description, and photos where relevant. These requests are reviewed individually and are not processed as a website return.

Because these are personal aromatic products, opened or used items cannot be sent back for a change of mind.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where the Australian Consumer Law applies, contact us at clickauraustralia@gmail.com and we will assess the request. Statutory remedies are handled by our support team, not through an on-site returns form.